We’ve Made The Change to a New Over-The-Air Signal!

What does this mean for you?

If you are using an antenna to watch TV for free, you will need to re-scan your TV. If you get your television through a cable or satellite provider, you don’t have to do anything.

If you watch any of PBS39’s channels – 39.1, 39.2, 39.3 or 39.4 — over-the-air, meaning you have a TV antenna plugged into your TV — then you will need to re-scan the channels on your television any time after September 1st at 12:01 am in order to continue to receive our signal.

Antenna Information:

To ensure we met our FCC repack deadline of September 1 and to provide uninterrupted service, we installed a side mount antenna on our existing tower (pictured at left). This means our current signal, for some, may not be as strong and far-reaching as it was before the switch.

Please know this situation is temporary.

In 4 to 6 weeks, we’ll be installing a new, permanent antenna atop our tower at almost 800 ft up to ensure our broadcasts come in loud and clear throughout our coverage area. When the weather cooperates, at times when we have technicians and engineers working on our tower, we will reduce our transmission output for their safety so that these upgrades can be completed as quickly — and safely — as possible.

If you’ve moved your antenna and were still not able to pick up our signal during the September 1 rescan, you may want to rescan again once the new antenna is installed and operational. Stay tuned to PBS39 and follow our social media accounts for the latest updates on when this will take place.

Basic Steps to Re-scan your TV Channels:

While each television is a little different, here are the basic steps to take to re-scan the available channels on your TV to ensure you will still receive PBS39:

  • Make sure you have a antenna connected to your TV
  • Select the MENU button on your television’s remote control
  • Select “Channel Setup” (or similar option)
  • Select “Antenna” and/or “Air”
  • Select “New Scan” (or similar option)

That’s it! This process should take about 5-10 minutes and then you should be able to receive all of PBS39’s channels  as you did before, and we’ll still show up as channel 39. You may have to do this several times, and you may have to move or re-position your antenna, then rescan to acquire PBS39’s new signal.

Some things to remember:

  • Make sure your antenna connection to your TV is good and tight. Sometimes, over time, they can loosen.
  • It may take more than one scan to acquire the new signal.
  • You may have to re-position or rotate your antenna, then re-scan.

For any further questions, contact our toll-free help line at 1-866-969-2721.

For cable, satellite and other Pay TV subscribers…

Remember, if you watch PBS39 through a cable or satellite provider (Comcast, Frontier, Mediacom, DirecTV, DISH, etc) you don’t need to do anything. They have been notified of our channel change and will continue to provide PBS39. If there is an issue after September 1st, please call your provider.

This video shows the rescanning process.

Troubleshooting Tips and Other Resources to learn more about Rescanning and the FCC Channel Repacking Process

Following is some information which we hope will assist viewers having reception issues.

Antenna Positioning

A vast majority of reception issues are due to antenna position.  A common misconception is that the PBS39’s tower and studios are located in northeast Fort Wayne, where our offices at the corner of Coliseum & Crescent Boulevards are. Our tower and transmitter is located in northwest Fort Wayne. Visit https://www.fcc.gov/media/engineering/dtvmaps to determine the best antenna position and the quality of signal that can be expected at your location.

Pictured below is an example of a location in northeast Indiana in relation to the location of PBS39’s transmitter.

Make sure that your antenna is pointed in the correct direction before performing a channel scan on your television or converter box. If your television or converter box doesn’t detect the signal(s) you are interested in, you will need to readjust your antenna and perform another channel scan and repeat until the tuner identifies the signal(s). Once the signal is identified then fine tune the position with the television’s signal strength indicator.

Quality/Strength Indicator

With digital television, viewers will see the same quality of picture regardless of the signal level on their television.  Due to the all or nothing nature of digital reception also known as the digital cliff, it is very important to find and use the signal quality/strength indicator available on the television or converter.  This is a valuable aid for adjusting any antenna to provide adequate signal reception and level to counteract any changes in weather or surroundings that may affect the reception quality over a period of time.

TVAnswers.org – a great basic information resource from the National Association of Broadcasters.  http://www.tvanswers.org/default.asp

On the same page, simple directions on what to do…  http://www.tvanswers.org/rescan.asp

To help answer questions “Why?”, the FCC’s webpage detailing the Spectrum Auction and how we all got to here.  https://www.fcc.gov/consumers/guides/consumer-faqs-tv-spectrum-auction

The FCC’s Troubleshooting Guide for Digital TVs and Convertor Boxes: https://www.fcc.gov/consumers/guides/troubleshooting-guide-digital-analog-converter-boxes-and-digital-televisions

The FCC’s DTV Reception Maps web page: https://www.fcc.gov/media/engineering/dtvmaps

The FCC’s Guide to Antennas and Digital Television: https://www.fcc.gov/consumers/guides/antennas-and-digital-television

Brand-Specific Steps to Rescan your TV Channels

You can also follow the steps for your specific TV in your owner’s manual. We have provided some of the top television manufacturers’ information on how to perform a scan through the links below.

Samsung

LG

Sony
Instructions for the Sony Bravia

Toshiba
From Toshiba’s verified YouTube account

Vizio
From Vizio’s YouTube account

Panasonic
Instructions for the Panasonic Viera

Philips